Genesys with Salesforce| ServiceNow| CRM| or backend platforms.Knowledge of IVR| CTI| Workforce Management| and Reporting...
will have strong hands-on expertise in Genesys Cloud Architect, Salesforce integration, CX Cloud for Salesforce, CTI Connector products... migration of existing contact center capabilities to the Genesys Cloud platform. Salesforce & CTI Integration Design...
that align with business objectives within the Chief Technology Infrastructure (CTI) organization. This role serves as the...
Technology Infrastructure (CTI) organization. The Product Owner will be responsible for defining, prioritizing, and delivering...
Financial Services Cloud OmniStudio| Experience Cloud| and telephony/CTI integrations. MuleSoft integrations and core banking...
to vulnerabilities discovered / disclosed by third parties. Conduct assessments in conjunction with SOC / CTI / CDF to discover...
Institution located in Jersey City, NJ, Plano, TX or Charlotte, NC. This is a 12+ month contract opportunity. As part of the CTI...
, analysis, etc.) Experience in a CIO Application or CTI product portfolio Experience in DevOps practices and solution delivery...
for assisting in designing and deploying CTI Platform service designs and AWS/Azure database services that enable business... reliability and efficiency. Responsibilities: Assist in designing and deploying CTI Platform service designs and AWS/Azure...
of Cyara automation experience (design + execution). 5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI... Connect, Genesys, NICE, etc.). Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows...