. Must consistently and accurately create, collect, organize, and catalog business processes/flow documentation. ACD, IVR, CTI, Cloud...
state and federal standards for PII (Personally Identifiable Information) and CTI (Confidential Taxpayer Information...
existing Tech Support Channels Serving as 1st line liaison into Operations and Engineering Team in CTI/APSE GBS performing...
mitigation. Hands-on expertise in obtaining and applying Cyber Threat Intelligence (CTI), using Indicators of Compromise (IOCs...
Introduction We are seeking a highly self-driven professional to join our PMO organization and support critical CTI...
recording, CTI, and CRM integrations. Excellent documentation and communication skills for both technical and non-technical...
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis Knowledge of CTI, LAN...
certification. Experience in banking/financial services domain. Exposure to Omni-Channel routing, CTI integrations, and voice...
). Experience with at least two CTI integrations with Microsoft Dynamics CE or comparable CRM platforms. Proven expertise...