, and execution of processes in support of the Core Technology and Infrastructure (CTI) Restoral Services team objectives across lines...
, application) Background or knowledge of infrastructure products Domain expertise in a CIO Application or CTI product portfolio...
telephony integration (CTI) technology. Performs communication systems administration including call center applications...
of CTI process activities and evaluate the effectiveness of the associated controls/metrics Drives operational excellence... excellence mindset through simplifying, transforming and continuously improving CTI processes Assess business functions...
CTI integration, Service Cloud Console, Salesforce Knowledge, Case Management, etc) Knowledge of broader programming...
Customer Service Integration experience with CTI, JMS, microservices, Experience building performance large scale batch...
CTI integration, Service Cloud Console, Salesforce Knowledge, Case Management, etc) Knowledge of broader programming...