recording, CTI, and CRM integrations. Excellent documentation and communication skills for both technical and non-technical...
scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case Lead... Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI...
, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat Provide technical leadership..., Web-to-Case, Knowledge, and CTI integrations Strong understanding of Salesforce data model, security, sharing...
evaluation, selection, engineering, security, and platform design of the UCCE environment (including CRM, CTI, e-Service, IVR...
, policy portals, CTI, data feeds, EDI), including web services, XML, and messaging patterns. Translate business requirements...
communications, switches and routers Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct...
communications, switches and routers Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct...
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis Knowledge of CTI, LAN...
certification. Experience in banking/financial services domain. Exposure to Omni-Channel routing, CTI integrations, and voice...
). Experience with at least two CTI integrations with Microsoft Dynamics CE or comparable CRM platforms. Proven expertise...