Location: Houston, TX Department: IT Infrastructure / Database Architecture Reports To: Director of IT Infrastructure Type: Full-Time, Permanent Job Summary: Our client is seeking an experienced Senior Oracle DBA and Systems Archi...
The Image Review Manager is responsible for managing and monitoring the work of assigned staff to ensure that goals, objectives, and quality standards are met. Responsibilities include the communication, motivation, training, and evaluation...
The Payment Processing Lead is responsible for maintaining control accounts for processing unidentified, split payments, as well as performing additional account research and reconciliations. The Lead verifies the accuracy of refund packet...
-implementation support of systems;and support of the systems development life cycle. May supervise the work of others. Works...
Coordinates call calibration sessions to ensure that the quality assurance team, supervisors, and managers can evaluate the call handling performance of agents in order to improve the customer service experience. Manages disputes to inclu...
The Workforce Analyst's responsibilities include performing routine analysis and tracking real time statistical data in relation to the operational performance of agents within Customer Service. The Workforce Analyst monitors real time sch...
to direct, supervise, and coordinate the work of a large group of employees engaged in a variety of tasks. Knowledge...
The Image Review Audit Validation (IRAV) Specialist is responsible for ensuring the accuracy of the image review process by validating reviewed images from the Image Review and Image Review Audit (IRA) teams. This position will verify an es...
The Quality Assurance and Training Manager is responsible for the direction and operations of the Quality Assurance and Training section as well as supporting the instructional development of staff within the related Customer Service sectio...
The Image Review Trainer is responsible for providing ongoing training and education to aid in the development of skilled, knowledgeable Image Review staff to ensure that key quality business goals are achieved and maintained. The trainer i...