The Supervisor, Trainer QA&T is responsible for supervising the implementation, monitoring, and evaluation of assigned training staff along with new and existing Customer Service Representatives while training on specific issues or initiati...
The Image Review Supervisor is responsible for supervising and monitoring the work of assigned Image Review staff to ensure that departmental goals for production and quality are met. This position supports the hiring, training, and perform...
The Image Review Trainer is responsible for providing ongoing training and education to aid in the development of skilled, knowledgeable Image Review staff to ensure that key quality business goals are achieved and maintained. The trainer i...
The Customer Service Trainer is responsible for conducting all training for customer service representatives (CSRs) to ensure that ongoing staff development, training goals, and CSRs are performing at expected levels. This position provides...
The Workforce Analyst's responsibilities include performing routine analysis and tracking real time statistical data in relation to the operational performance of agents within Customer Service. The Workforce Analyst monitors real time sch...
The Lead, Property Tax Collections provides leadership and coaching to Property Tax Collections CSRs on utilizing the best techniques to resolve inquiries, delinquent property taxes, and collection accounts, as well as creating, updating, a...
The Quality Assurance and Training Manager is responsible for the direction and operations of the Quality Assurance and Training section as well as supporting the instructional development of staff within the related Customer Service sectio...
The Image Review Auditor is responsible for auditing internal and vendor-processed images for accuracy to ensure that images have been properly identified. Will review and verify that the correct application methods have been used with rega...
The Senior Workforce Analyst is responsible for understanding customer service staffing and the factors that impact call volume and other customer touchpoints. The primary responsibilities include, developing and overseeing schedules, suppo...
The Payment Processing Lead is responsible for maintaining control accounts for processing unidentified, split payments, as well as performing additional account research and reconciliations. The Lead verifies the accuracy of refund packet...