to GM GlobalTechnical Center three times per week, or as dictated by business needs. The Role The Strategic Initiatives...;recommend and track countermeasures, stay current on GM enterprise artificial intelligence capabilities and external...
engagement, and follow-up skills. Experience with callcenter technologies, customer service platforms, or callcenter support... Preference: Hybrid Job Description: As a Project Coordinator, you will support enterprise project management initiatives...
a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global CallCenter (GCC..., enterprise cost reduction, due diligence, assessment of transaction risks, target screening, integration planning and execution...
while increasing call containment. Responsibilities Own the product roadmap for Amazon Connect voice self-service capabilities... improvements in: IVR containment Customer Experience (CX) Call deflection First Contact Resolution Participate in testing, UAT...
Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise-level access control and video... addressing, and server/client environments to support and optimize enterprise security technology platforms Excellent...
and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements... or voice automation within a healthcare payer setting. Strong understanding of healthcare callcenter operations, including...
within a healthcare payer setting. Strong understanding of healthcare callcenter operations, including member services, provider support... strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare...
recruiting process, please direct your inquiries to the Global CallCenter (GCC) at [email protected] M&A_2026...: Required: Experience supporting and/or delivering at least 3 Human Capital M&A projects, including restructuring, enterprise cost reduction...
to OEP, Lansing Service Center, Alma Service Center, Grand Rapids Service Center, Saginaw Service Center, or Royal Oak... Service Center. The selected candidate must be within a commutable distance of their assigned location or willing to relocate...
that reason over enterprise data, call tools, and execute multi-step workflows end to end. This is a hands-on engineering role... at the center of how we automate complex technical and operational work. You will take ambiguous problems, decompose them...