for designing, developing, and maintaining Genesys-based contact center solutions to ensure seamless customer interactions. Rate..., and other factors. Genesys Developer job responsibilities include: Design, develop, and configure Genesys-based contact center...
partner meetings After-hours on-call support and incident management Following service level agreements (SLAs) to align... with operational performance goals Designing, developing, deploying, and administering enterprise collaboration services Works...
and enhance enterprise-grade file transfer services in a highly regulated, mission-critical environment. This role focuses on the.... This role includes on-call support responsibilities and close collaboration with cross-functional technical teams. Key...
of global sites for potential issues or learnings Train and enable on-site L1 support teams. Occasionally perform on-call... incident response as L2. Qualifications and Attributes: At least 6 years of experience maintaining enterprise and/or cloud...
, or each time a major threat is announced. Provide remote/on-site on-call support during after-hours to support Production... moderately complex customer inquiries (some dispatched by the Customer Support Center) concerning technical support issues...
and what product can’t support). Excellent hands-on experience in customization of DOM, Pricing, Inventory, CallCenter, Store..., Supplier Collaboration modules Experience with Nextgen OMoC 2.0 Expertise in customization of next gen callcenter and store...
.ma.us. For general questions regarding MassDOT, call the Human Resources Service Center at 857â€368â€4722. For a disabilityâ€related... (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4...
of stakeholder groups. Can function independently at the level that will allow them to participate in the 24x7 on-call rotation... and responds to vendor, enterprise, and team correspondence. Makes use of IT and enterprise problem/request tracking tools. Keeps...
and OSHA standards. Respond to emergency situations and participate in on-call rotations. Transport tools/equipment..., or equivalent work experience. 2+ years of data networking experience in field service, data center, or IT technician roles...
Job Title: AI Developer – Dynamics Contact Center Solutions Location: Remote (PA Candidates) Duration: 6+Months... Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human...