to ensure successful project delivery. Project Scope CallCenter, Retail, and Security applications migrating from LDAP... Systems is seeking an experienced EMIT BA/QA Analyst to support a client's enterprise migration of sites from LDAP to Active...
must be based in Raleigh, NC, and be available to travel to the Charlotte data center as needed. Key Responsibilities: Install... on application needs. Participate in 24/7 team operations, including on-call support every other week and occasional weekend/holiday...
planning and execution across on-premises and cloud environments. This role requires deep expertise in enterprise networking..., including academic, administrative, data center, wireless, and other specialty networks. Identify dependencies and risks...
within a healthcare payer setting. Strong understanding of healthcare callcenter operations, including member services, provider support... most pressing needs and challenges. We currently looking for Product Owner /Manager, Contact Center Modernization our client...
, patient, and professional under pressure. Skilled at multitasking in a high-volume call-center environment. Preferred... Experience Prior call-center or helpdesk support experience (1 3 years). Familiarity with Microsoft Teams Phone, Avaya, Cisco...
such as CompTIA Network+, Cisco CCNA, or equivalent training. Experience supporting enterprise, manufacturing, campus, or data center... maintenance windows, and holidays as business needs require. Participate in an on-call rotation...
, or similar programming languages. Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call... recording, call transfers, callback, and queue management. Experience integrating Amazon Connect with enterprise systems...
into functional specifications, user stories, process flows, and acceptance criteria. Analyze and document IVR call flows, routing..., Genesys Cloud CX, and other enterprise systems. Perform data analysis to identify process improvements, automation...
. Responsible for all correspondence relating to the Director of the Center. Responsible for handling/tracking of miscellaneous... funds and supplies. Coordinates Center/Department meetings and others as needed. Assists Center Director to manage...
Optimization and Automation Strategy Preferred Skills & Experience Contact Center Expertise Enterprise Contact Center... AI solutions Call analytics Automation-led operational improvements Contact center cost optimization Consulting / Advisory...