of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur. Manages work order...
point of contact for all inbound calls, texts, and web inquiries. Confirm appointments, communicate technician ETAs...
Responsibilities CUSTOMER FACING Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing...
with Strategic Initiatives Team on ETAs for Open FD POs. · Correspond with other departments and vendor partners...
with Strategic Initiatives Team on ETAs for Open FD POs. · Correspond with other departments and vendor partners...
., ETAS, AVL, Horiba) Experience in Test planning and scheduling optimization Experience with digital tools (SharePoint...
with customers and CTL teams on load updates and issues. Coordinate with carriers on ETAs, load status, and problem resolution...
escalation requests (ETAs, part updates, appointment confirmations, etc.). Contact customers with ETAs and updates as necessary...
Training Advisors (ETAs) to ensure they follow procedural requirements of their respective programs while providing ensuring...
escalation requests (ETAs, part updates, appointment confirmations, etc.). Contact customers with ETAs and updates as necessary...