.Responsibilities:Place outbound calls using the Five9 dialer and document all calls with accurate dispositionsCall donors from assigned...
, Decagon, Observe.AI, AWS, and Google. CCaaS Platforms: Familiarity with platforms such as NiCE, Genesys, Five9, Talkdesk, AWS...
TO HAVE): Associate’s degree in Information Technology, Computer Science, or a related field Experience in Service Now and Five9...
or CCaaS. - 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.). - Proven success...
and implementing cloud-based contact center solutions using platforms such as Amazon Connect, Genesys, NICE CxONE, or Five9, including...
(HRSD), Five9, workflow automation tools, knowledge management platforms, employee self-service capabilities... for ServiceNow HRSD, Five9, workflow automation solutions, and other HRSS service delivery technologies. Own product lifecycle...
and outstanding customer questions. Answer inbound calls through a contact-center phone system such as Five9, introduce the service...
coordinating business, IT, and vendor stakeholders. Automotive or connected-services experience. Five9 or comparable CCaaS...
, from platform selection through cutover and stabilization. Amazon Connect experience is strongly preferred;Genesys, NICE, Five9...
with business roadmap and objectives Provide support for Observe AI, Clearview, and Five9. Qualifications Bachelor's Degree..., or unified communications related work experience. CCaaS or on-premises contact center platform experience. Five9 preferred...