.Responsibilities:Place outbound calls using the Five9 dialer and document all calls with accurate dispositionsCall donors from assigned...
, Decagon, Observe.AI, AWS, and Google. CCaaS Platforms: Familiarity with platforms such as NiCE, Genesys, Five9, Talkdesk, AWS...
TO HAVE): Associate’s degree in Information Technology, Computer Science, or a related field Experience in Service Now and Five9...
or CCaaS. - 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.). - Proven success...
and implementing cloud-based contact center solutions using platforms such as Amazon Connect, Genesys, NICE CxONE, or Five9, including...
coordinating business, IT, and vendor stakeholders. Automotive or connected-services experience. Five9 or comparable CCaaS...
with business roadmap and objectives Provide support for Observe AI, Clearview, and Five9. Qualifications Bachelor's Degree..., or unified communications related work experience. CCaaS or on-premises contact center platform experience. Five9 preferred...
(HRSD), Five9, workflow automation tools, knowledge management platforms, employee self-service capabilities... for ServiceNow HRSD, Five9, workflow automation solutions, and other HRSS service delivery technologies. Own product lifecycle...
and outstanding customer questions. Answer inbound calls through a contact-center phone system such as Five9, introduce the service...
, from platform selection through cutover and stabilization. Amazon Connect experience is strongly preferred;Genesys, NICE, Five9...