ClearPass, Cisco ISE, or Genians. Microsoft Azure and communications/contact center platforms such as Five9, Zoom, Zoom...
Management Systems, Five9, or similar platforms. Experience creating operational reports, dashboards, or performance metrics...
. Experience with multiple Contact Center platforms such as NICE, Genesys, or Five9. Experience using AI tools to help create...
Cloud CX, NICE CXone, Five9, or comparable CCaaS platforms. -- Thanks & Regards, Jeeva K (Sr Technical Recruiter...
, Amazon Connect, NICE CXone, Five9, or Salesforce Service Cloud. Experience with Customer Experience (CX), Customer Service...
outbound calls, including cold calls, through a Contact-center phone system such as Five9, introducing the meeting purpose...
questions or process gaps and suggests improvements Uses the knowledge base and tools (Five9, Epic, and others) effectively...
with one or more contact center platforms is preferred: Amazon Connect Genesys NICE CXone Five9 Cisco Contact Center Avaya Talkdesk...
is preferred: Amazon Connect Genesys NICE CXone Five9 Cisco Contact Center Avaya Talkdesk Healthcare payer contact center...
Master's/advanced degree in the area of specialization Experience with Five9 and Genesys Experience carrying a business...