against the release calendar, specifically for call-center-critical applications like Genesys, Salesforce, and Custom Banking... Enterprise Change Management tools. Telephony & Routing: Genesys Cloud/Engage. Customer Relationship Management: Salesforce...
+ years of experience in a professional services environment Experience with Avaya, Cisco, Microsoft, or Genesys product... with customers. This position will be the trusted C1 customer interface and work closely with our architect and consulting teams...
balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect... Do An Technical Manager is responsible for the design of our Google Gemini services, project management and delivery oversight...
Experience with Five9 and Genesys Experience carrying a business development quota for consulting work, ramping up pursuit teams... business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers...
to BPO environments. Prior experience at BPOs, CX consulting firms, or CX technology-led services organizations strongly... Provide thought leadership on CX platforms and ecosystems, including: CCaaS (Genesys, NICE CXone, Five9, Google CCAI...
Manager. In this role you will ensure that the Genesys platform investments translate into measurable business outcomes... organize and lead brainstorming sessions Set the multi-year vision for how Genesys will transform the organization's customer...
, leveraging Dynamics 365 Contact Center, Omnichannel, Azure Communication Services (ACS), and Copilot, within the Microsoft... across Dynamics 365 Contact Center, Omnichannel, Microsoft Teams telephony, Power Platform, Azure Communication Services, and Copilot...
(including Genesys technology and training), regulatory operations, major subcontractor oversight, and provider contracting...), Genesys Technology & Training - Provide executive leadership for workforce management strategy, including volume forecasting...
suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data... of Salesforce developers and administratorss. Experience with Genesys is required in order to be considered. The ideal candidate...
resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on consulting..., Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services...