Job Description: Business Relationship Management: Develops and maintains strong working relationships with domain executives, management and stakeholders to understand their needs and align business objectives with corporate and IT stra...
and promote HMSA's brand message and commitment to service excellence. Build enduring relationships with HMSA's customers/members... service experience for anyone with questions regarding health care, health insurance (benefits, claims, premiums, payments...
, adjustments, and payment issues within established service-level agreements (SLAs). Coordinate with claims examiners... relations, customer service, utilization management, and network management teams. Function as a subject-matter resource...
Job Description: Product Ownership & Agile Delivery: Develop, maintain and communicate product vision & roadmaps, ensuring alignment with organizational goals, technology trends, and customer needs. Represent the voice of the custom...
to service excellence. Effectively and independently analyze and research inquiries from customers (internal and external... to their needs quickly and efficiently. Requires broad understanding of HMSA's business, including the Hawaii Health Connector, HMSA...
, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support... service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination...
, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support... service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination...
, to encourage members to attend regular provider appointments and utilize medical services that support their health. Engage... with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery...
, to encourage members to attend regular provider appointments and utilize medical services that support their health. Engage... with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery...
service events throughout the year, to represent HMSA at public events. Administrative Maintain accurate records..., Outlook, and PowerPoint. Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four...