, email, etc. Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti Experience researching problems, analyzing...
. Works ACM Infrastructure incident and service request tickets from Ivanti. Provides complex infrastructure engineering...
, email, etc. Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti Experience researching problems, analyzing...
through the internal Ivanti ticketing system Active Directory account creation/deletion Active Directory group membership...
, SCCM, Ivanti, Splunk, ACAS, SCAP, HBSS) Experience with software application installation Desired skills...
, SCCM, Ivanti, Shavlik, Blade Logic, Splunk, ACAS, SCAP, HBSS, etc.)) IT Related Certifications (i.e., MCSE, VMWare...
following: 1. Managing InfoSec Identity Management requests through the OTS Ivanti ticketing system 2. Active Directory...
of Ivanti Service Manager, or other ITSM software suites Have in depth knowledge of Windows, iOS, macOS, Android, Linux...
processes Experience with 3rd party patching using tools like SCCM, Ivanti, and Kace Experience with the challenges IT teams...
Modern ITSM toolsets (ex;ServiceNow, Remedy, Ivanti Service Manager) Understanding of Industry standard monitoring tools...