Pro). Knowledge of and ability to use Incident ticketing System (Ivanti), Google Analytics, Account Management software (such as Okta...
. Own incident, request, problem, and knowledge management activities using Ivanti tools. Deliver rapid IT response..., technical support, or IT operations. Hands-on experience with ITIL processes and enterprise ticketing platforms (Ivanti...
System (PACS) – CCure, KnowBe4, Own Backup, Verizon Wireless, Ivanti Neurons/MobileIron and Mediation Case Management System...
Desktop, LogMeIn, and Ivanti UEM (comparable to SCCM). Analyze, troubleshoot, and resolve agency standard and non-standard...
. Microsoft Certified Solutions Expert (MCSE) in Desktop Infrastructure preferred. Ivanti Admin Certification and Google Admin... Office, Office 365, AutoCAD, and Adobe. Expert-level experience with Ivanti Endpoint Manager, Workspace One, VMWare...
, and networking equipment Analyze compliance scoring outputs generated by automated security scanners and track findings within Ivanti...
preferred). Experience using Endpoint management tools, such as BigFix, Ivanti, JAMF, and SCCM. Significant experience...
requirements Familiarity with Patch Management Tools (WSUS, Ivanti, BigFix, etc.), McAfee Security Tools (Endpoint Security...
and FinOps activities. Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities ITIL Foundation Certification ITIL...
., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and configuration specifications...