Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies... (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools iv. Log and route service requests...
handing off to team members to determine other options Identify appropriate workday reports needed to service request... report writing to include composite, advance and matrix reporting and advanced calculated fields Minimum of 3 years...
and understanding of Cloud service offerings such as Data, Analytics, AI/ML on GCP Demonstrated experience on at least three of the... provisioning and configuration Knowledge and understanding of Cloud service offerings on Security, Data Protection and Security...
of subject matter experts. Ability to influence successfully in a highly matrix or virtual organization. Must have excellent... better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development...
group Team Leads in a matrix organization Responsible for delivery of projects on time and within budget Collaborate... Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service...
group Team Leads in a matrix organization Responsible for delivery of projects on time and within budget Collaborate... Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service...
, analytical, and customer service skills to operate and deliver results in a matrix-managed GMP environment. Candidate...
either directly or through execution of project or matrix Has introduced project and process maturity into organizations... for service management (e.g., ITSM or equivalent operational management experience) Key Technical Competencies...
, willing to wear multiple hats if needed. Proven ability to collaborate in a global / matrix environment. Strong work ethic... team built on these core values: customer service, employee development, and quality and integrity...
to changes as needed throughout the life cycle. Ensure activities are consistent with established service portfolio policies..., procedures, standards and guidelines. Collaborate across a matrix management environment with department staff...