Description Empower AI is seeking a Tier 0 / Deflection Content Analyst to make the AI-driven Tier 0 self-service layer of an enterprise IT Service Desk resolve more issues before a human is needed, supporting a Department of War agency w...
Empower AI is seeking a Software License / Hardware Warranty Analyst to own license and warranty accountability for all hardware and software assets managed by an enterprise IT Customer Support Services program supporting a Department of Wa...
and safeguard sensitive user information in accordance with Privacy Act and CUI requirements. Analyze incoming incidents...), and common peripherals. Familiarity with ticketing systems and service desk workflows, including accurate ticket documentation...
. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the Team Lead determines the..., required information, and Priority Level, and manage seamless, documented handoffs while retaining ownership of the customer outcome...
Empower AI is seeking a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents remotely for a Department of War agency with approximately 13,000 users at headquarters, regional, field, and remote locations, so that desk...
readiness of training center and classroom technology (student laptops, networking, audio-visual systems) prior to sessions...
readiness of training center and classroom technology (student laptops, networking, audio-visual systems) prior to sessions..., telecommunications, or systems administration roles. About Empower AI All hiring and promotion decisions at Empower AI are based...
engineering, telecommunications, or systems administration roles. About Empower AI All hiring and promotion decisions...
with limited day-to-day supervision. Minimum of 3 years of experience as a business analyst, systems analyst, or requirements...
: Microsoft 365 Certified: Administrator Expert, Teams Administrator Associate, or Collaboration Communications Systems Engineer...