Description Empower AI is seeking a Queue Manager / Dispatcher to manage the flow of work through an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users. Where analysts resolve tickets, the Coo...
, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems.... Minimum of 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room...
engineering, telecommunications, or systems administration roles. About Empower AI All hiring and promotion decisions...
) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the.... JOB DUTIES: Analyze escalated external-user tickets to determine the correct application resolver group, required information...
’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the... mail, and operating systems. POSITION RESPONSIBILITIES: Performs a variety of clerical and administrative duties...
or similar dashboard tools for performance reporting. Familiarity with ISO/IEC 20000-1 service management systems...
Description Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations of a Department of War agency supported by an enterp...
Description Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations of a Department of War agency supported by an enterp...
cabling. Interest in growing into desktop engineering, telecommunications, or systems administration roles...
systems and service desk workflows, including accurate ticket documentation and escalation. Ability to work assigned shifts... basics. Interest in growing into Tier II desktop support, systems administration, or cybersecurity roles. About Empower...