. Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace. Automation: Building... like Einstein Bots or Agentforce conversational tools Integration Experience API Development: Connecting external systems using REST...
messages inside Service Cloud. Customize cases, entitlements, SLAs, and knowledge bases. Configure Omni-Channel, skill-based... Components). Integrate modern features like Einstein Bots or Agentforce conversational tools. Connect external systems using...
/ KYC). Salesforce Data 360 / Data Cloud. Agentforce (AI, Prompt Builder, Agent Builder, Einstein AI). Omni-Channel... Builder, Einstein AI). Configure Omni-Channel routing & messaging (chat, voice, digital). Design scalable integrations...
information. Process-driven. You naturally identify inefficiencies, build better systems, and create structure that allows the... Maintain the integrity of the general ledger, chart of accounts, and accounting systems while enforcing financial controls...
external and internal systems. Build reusable services supporting Agentforce actions. Implement Service Cloud automation... and case management workflows. Configure Omni-Channel routing and Service Console capabilities. Ensure high-quality code...
in Data 360, Agentforce (AI), and Omni-Channel. This is a hands-on leadership role, responsible for designing, building... using Agentforce (Agent Builder, Prompt Builder, Einstein AI) Configure Omni-Channel routing & messaging (chat, voice...
Services Cloud (FSC) and Banking domain experience, along with hands-on expertise in Data 360, Agentforce (AI), and Omni... Builder, Prompt Builder, Einstein AI) Configure Omni-Channel routing & messaging (chat, voice, digital) Design scalable...
Marketing to lead the Target account. This strategic leader will drive omni-channel marketing retail strategy and activation..., tools and systems to improve work efficiencies. People Management: Manage omnichannel retail marketing account team...
and operate complex, cloud-based systems Knowledge of API development, JSON, and REST principles. Experience... and monitoring tools like AppD/Splunk Experience with Adobe analytics and content management and/or omni-channel technologies...
, AI-ready email templates for omni-channel communications. Introductory Marketing Language: Do you love the craft... in Information Systems, Information Technology, Computer Science, or a related field (or equivalent practical experience). Strong...