Salesforce with external systems via REST/SOAP APIs · Leverage Einstein AI / Agentforce capabilities to improve business... / Salesforce AI / Einstein AI · Experience working with Service Cloud (case management, omni-channel, automation...
platforms such as AWS, Snowflake, ERP systems, and middleware tools (MuleSoft, Boomi, etc.). Design and support event-driven... Sales Cloud Omni-Channel Routing CTI Integrations Case Management Workflows Nice to Have Salesforce Voice Experience...
content campaigns globally. Responsibilities: Formulate comprehensive, omni-channel media strategies to optimize digital.... Advanced expertise utilizing enterprise CRM systems, sophisticated data analysis tools, and cutting-edge search engine...
. The role involves customizing Salesforce applications, automating workflows, integrating with external systems... to automate business processes and improve efficiency. Configure and manage approval processes, escalation rules, and Omni...
: Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content... and modernize systems Knowledge, Skills, and Ability Business Analysis Exceptional analytical and conceptual thinking skills...
and modernize systems Conducting meetings and presentations to share ideas and findings Working closely with clients, technicians... with the following: Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery...
, with opportunities to stretch across channels (Omni-channel initiative) Working with copywriter to review design proposals Partner... systems for branding/UI – taking guidelines and creating transactional flows Visual design skills Strong skills in persuading...
latest process and IT advancements to automate and modernize systems Conducting meetings and presentations to share ideas... in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data...
Staying up to date on the latest process and IT advancements to automate and modernize systems Conducting meetings... scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer...
execution of complex brand CRM initiatives and omni-channel campaigns within a fast-paced digital lab environment. The ideal... processes and systems like Veeva Promomats) is highly preferred. Account & Client Management: Strong communication...