. Document, create, and maintain tickets within ServiceNow. Maintain targeted Ticket Metrics from Pomeroy/Client. Maintain SLA... with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment...
Job Description: Pomeroy is seeking a full time Technician to work as a travel field technician to run service... satisfaction level. Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned zones. It...
, as required. Why Join Pomeroy Hands-on experience with a wide range of IT hardware and electronics. Supportive team environment with opportunities...
Job Description: Job Description : Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. Answers customer questions and resolves issues. Refers other issues/questions to...
Job Description: Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals. This position requires t...
Job Description: Core Function: Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions. Phone support provides 1st level support for the Help Desk including research and resolu...
Job Description: Core Function: The Tech I -- Managed Print is responsible for proactively managing toner levels and consumable parts in networked HP printers. The position includes maintaining and reporting inventory data on a weekly b...
Job Description: Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas o...
Job Description: Job Title: Repair Technician General Function: The Repair Technician is responsible for diagnosing, testing, and repairing a variety of electronic and computing equipment, including small form factor receipt printers,...
Job Description: Key Responsibilities include: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management...