: They are responsible for routine updates to PSA system, ensuring that all data is up to date and reporting properly. Security Compliance... and clients. Service Desk Engineers provide high-quality support and technical assistance, maintain the stability and security...
support activities and log time entries and notes for support and maintenance performed using Autotask PSA. Provide customers... and controls to ensure data accuracy, security, and regulatory compliance. Create, request, and present technical specifications...
closely with Central Services, Business Services, Professional Services, and Security Services to reduce variables, mitigate..., Professional, Business, and Security Services to ensure predictable, secure service delivery. What We're Looking For Proven...
relationships. Conduct technology alignment reviews to ensure compliance, security, and best practices. Translate technical... (RMM, PSA platforms like ConnectWise or Autotask). Ability to interpret compliance frameworks (HIPAA, PCI, SOC...
tasks, and endpoint troubleshooting. The technician also supports IT security workflows (such as MFA and phishing response... are delivered using Atera for PSA/RMM and ticket management. Salary Range: $65,000 - $75,000 (non-exempt/hourly position...
and updates. Document all service activities accurately. Ensure compliance with security protocols and best practices. Reliable... transportation, Driver's License. Preferred Technical Experience: PSA Platforms: HaloPSA or ConnectWise Manage RMM Platforms...
. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards... PSA Experience Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills. Good...
locations when required. Ensuring company safety and security standards are met. IT Technician II Requirements: College... devices and appliances. Kaseya RMM and Autotask PSA Experience a plus Valid Driver License and ability to drive to customer...
, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls... Backup Experience with Autotask PSA is a plus Other Skills & Abilities Exceptional written and oral communication...
, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls... Backup Experience with Autotask PSA is a plus Other Skills & Abilities Exceptional written and oral communication...