in researching and recommending solutions. Evaluate and select appropriate technologies and platforms, with a focus on security... Enterprise and Vendor Engagements: Maintain currency in technologies and trends through research. Maintain awareness of current...
the investigation and resolution of critical production issues Mentor and develop team members, fostering a culture... in the financial services or insurance industry Proficiency with containerization technologies (e.g., Docker, Kubernetes...
. · Consults with users on project requests or for problem resolution. Develops solutions, designs and specifications to satisfy..., and conducts specialized end user training for groups or individuals. · Stays informed of new developments and technologies...
, and remote access technologies. Performs analysis, diagnosis, installation, and resolution of complex desktop computer..., installation, and resolution of remote access technologies and associated problems. Performs analysis, diagnosis, coordination...
, answering calls, etc.) of end user support regarding system issues and tracking to resolution and determining root cause.... Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution...
development decisions and timelines. Exhibit proficiency with Client technologies, including vendor products like Client, CTM..., and SWIFT, and swiftly adapt to new technologies such as SSRS reporting to meet diverse user needs. Lead end-to-end management...
new security technologies, applications, and tools Research policies and regulations across disciplines (e.g., Network... Management, and Business Continuity activities Lead the resolution of security incidents Work with vendors to integrate...
technologies to assist business units in meeting strategic objectives. Prepare thorough, clear technical and functional... nature. Excellent problem-solving skills to assist in issue resolution. Strong verbal and written communication skills...
support and problem resolution during events. Equipment Management Maintain AV inventory and ensure equipment readiness.... Excellent communication and interpersonal skills. 3+ years of experience with streaming platforms and hybrid event technologies...
to the DAS IT Service Desk ensuring courteous, timely, and effective resolution of end-user issues. Request and support types... details through to final resolution. · Respond to and communicate directly with customers regarding their assistance requests...