with ServiceNow and Jira, a foundational understanding of network and firewall technologies, and the ability to communicate..., and coordinate appropriate remediation. Partner with remediation champions to plan and track resolution activities. Support...
of Oracle RAC and ASM, SQL Server Always On and Demonstrated knowledge of emerging technologies, trends, & platforms... events. Self-starter and ability to work issues till resolution. In depth knowledge and experience with DB upgrades, re...
of support Maintain customer records and documentation accurately in the system Follow up with customers to ensure resolution... of issues and satisfaction with the resolution Stay updated on product features, pricing, promotions, and company policies...
should have a background and general understanding of contact center technologies as it pertains to the healthcare industry. Prior knowledge... of Noble, Avaya or Contact Center as a Service, Cloud technologies (Google CCAI preferred), and Software Development Life Cycle...
and Global load balancing expertise Preferred Skills & Qualifications Strong knowledge of Middleware technologies (IIS... Provide 3rd level support for major incident troubleshooting and resolution Support deployment issues in upstream...
technologies, trends, & platforms. Experience with Data Guard, OEM, Toad, AWR, RMAN & other DBA tools. Ability to take full... and then schedule the decommission events. Self-starter and ability to work on issues till resolution. In depth knowledge...
organized manner. Strong technical acumen, ability to learn new technologies quickly. Demonstrated understanding of technology... across different functions and optimally influence senior business partners. Demonstrated conflict resolution skills combined...
, optimization, and support of all end user technologies, including M365 applications, endpoint devices, and related systems.... Responsibilities Develop and execute strategies and roadmaps for end user technologies that enhance productivity, collaboration...
policies, and vulnerability remediation. Evaluate and recommend network solutions, tools, and technologies to enhance.... Oversee monitoring, troubleshooting, and resolution of complex network incidents using tools such as Wireshark, SolarWinds...
and stakeholders on how best to harness available data and new AI technologies to meet critical business goals. Document and share key... resolution. Strategic & Collaborative Mindset: A proactive builder who seeks to understand customer (internal stakeholder...