Senior Business Systems Analyst
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
(intermedia, RingCentral, 8x8) Self-motivated and able to work with limited supervision, and excellent time management...
for escalated telecom incidents. Administer and troubleshoot business phone systems including: RingCentral / RingEX NICE / CXone... environments. Experience with: Microsoft 365 Administration, Entra ID / Active Directory, Intune or similar MDM tools, RingCentral...
). Exposure to modern/cloud UC platforms (Microsoft Teams Voice, Webex Calling, Zoom Phone, RingCentral, etc.). Knowledge...
integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge...
& Communications Support Support and administer cloud-based VoIP systems, including RingCentral or equivalent platforms...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
a plus. Hosted VoIP (RingCentral) Patch management/configuration tools (ManageEngine Endpoint Central a plus) Email filtering...
a plus. Hosted VoIP (RingCentral) Patch management/configuration tools (ManageEngine Endpoint Central a plus) Email filtering...
knowledge of RADIUS / AAA for wired and wireless authentication Experience supporting VoIP platforms (RingCentral or similar...