and how they connect with the broader tech stack (e.g., Talkdesk, Calendly, Mogli). Proven ability to scope and lead projects end-to-end...
at time management, organization, and prioritizing tasks Experience with Zendesk, JIRA, Talkdesk or related tools (Certified...
a white glove service experience across all communication channels, including Talkdesk & Microsoft Teams phone support...
Analytics Observe.AI Talkdesk Interaction Analytics Amazon Connect Contact Lens Google CCAI Insights Salesforce Einstein...
with one or more contact center platforms is preferred: Amazon Connect Genesys NICE CXone Five9 Cisco Contact Center Avaya Talkdesk...
is preferred: Amazon Connect Genesys NICE CXone Five9 Cisco Contact Center Avaya Talkdesk Healthcare payer contact center...
management (e.g., Empassion, OncoHealth), specialty vendors (labs, OptumBH, Pareto, Cozeva), operations/AI vendors (TalkDesk...
such as Talkdesk, confirming understanding and summarizing agreed next steps before ending each call. Respond through a live chat...
experience working with contact-center platforms (Talkdesk) Experience gathering business requirements, leading implementations.... Preferred: Experience with Talkdesk Studio, automations, AI/QA modules, WFM/WFO tools, or CRM integrations. Knowledge...
Analytics Observe.AI Talkdesk Interaction Analytics Amazon Connect Contact Lens Google CCAI Insights Salesforce Einstein...