management (e.g., Empassion, OncoHealth), specialty vendors (labs, OptumBH, Pareto, Cozeva), operations/AI vendors (TalkDesk...
at time management, organization, and prioritizing tasks Experience with Zendesk, JIRA, Talkdesk or related tools (Certified...
Talkdesk, Qliksense, and Epic reporting to identify trends and areas of opportunities and coordinates with leadership... of action for problem resolution. Performs a minimum of three Talkdesk phone audits for each direct report monthly and provides...
, Decagon, Observe.AI, AWS, and Google. CCaaS Platforms: Familiarity with platforms such as NiCE, Genesys, Five9, Talkdesk, AWS...
and Discharge). As part of their daily work, the Access Center Supervisor utilizes Talkdesk, Qliksense, and Epic reporting... Talkdesk phone audits for each direct report monthly and provides timely feedback regarding call performance in addition...
applications and workflows, including MyChart, Hello World, TalkDesk and related patient-facing technologies. This position exists...
or CCaaS. - 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.). - Proven success...
during the conversation. Place outbound calls through a Contact-center phone system such as Talkdesk, introduce the purpose...
. Answer employee calls through a contact-center phone system such as Talkdesk, explain the support process, and confirm the... Management, Talkdesk, and Splashtop through guided practice and approved support procedures. Ability to explain technical...
coordination, or relationship management preferred. Proficiency in Talkdesk or similar telephony platforms and Microsoft Office...