, or related field preferred. Experienced with ITSM tools such as TeamDynamix. Knowledge / Skills / Abilities: Proficient...
with a ticketing system, such as ServiceNow or TeamDynamix. Experience with remote support tools such as Beyond Trust or ScreenConnect...
with a ticketing system, such as ServiceNow or TeamDynamix. Experience with remote support tools such as Beyond Trust or ScreenConnect...
with a ticketing system, such as ServiceNow or TeamDynamix. Experience with remote support tools such as Beyond Trust or ScreenConnect...
Experience with Project & Incident Management: TDX (TeamDynamix), Jira, and Microsoft Teams Tools Experience with Documentation...
-level support Answer and respond to Help Desk tickets through TeamDynamix ticketing system Perform remote troubleshooting...
. Experience with TeamDynamix or ServiceNow or similar IT enterprise service management or CRM/ESM platforms. Knowledge of Agile...
and maintaining the IT Service Management (ITSM) platform, TeamDynamix. The Specialist is responsible for analyzing support tickets... required. Demonstrated experience managing an ITSM system (i.e. Incident, Change, Problem, Knowledge, etc.). TeamDynamix experience...
, such as TeamDynamix or ServiceNow preferred. ITIL certification and/or Project management certifications preferred. Class Specific...
assignments and tracking through the TeamDynamix system. Answers, screens, researches, informs, advises, records, processes...