Empower AI is seeking a Systems Administrator (Identity and Access Management) to administer directory services, account lifecycle, and access management capabilities for a Department of War agency supported by an enterprise IT Customer Sup...
Description Empower AI is seeking a Knowledge Center Lead to lead the external-facing Tier 0 / Tier I Knowledge Center (KC) that supports the industry partners and external users of a Department of War agency on its portfolio of mission a...
Empower AI is seeking a Software License / Hardware Warranty Analyst to own license and warranty accountability for all hardware and software assets managed by an enterprise IT Customer Support Services program supporting a Department of Wa...
Description Empower AI is seeking a Tier 0 / Deflection Content Analyst to make the AI-driven Tier 0 self-service layer of an enterprise IT Service Desk resolve more issues before a human is needed, supporting a Department of War agency w...
Empower AI is seeking a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents remotely for a Department of War agency with approximately 13,000 users at headquarters, regional, field, and remote locations, so that desk...
Empower AI is seeking a Knowledge Analyst / Technical Writer to create and curate the knowledge assets and program documentation for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately...
Ludus Tactical International LLC is seeking an experienced Site Lead/Senior Instructor to support the USMC in developing, delivering, and improving existing training programs. The ideal candidate will have a strong USMC background in CA/IO ...
Empower AI is seeking a Service Management Optimization (SMO) Analyst to analyze and optimize the workflows, processes, and service management practices behind IT service delivery for a Department of War agency, as part of the User Experien...
Description Empower AI is seeking a Service Desk Shift Supervisor (Request Fulfillment) to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately...
Empower AI is seeking a Knowledge Center Escalation Coordinator to own the handoff between the external-facing Knowledge Center and the internal application resolver groups that support the mission applications (e.g., DISS, NISS, NBIS) of a...