- Experience with resilience management tools like Fusion, Archer, ServiceNow - Possessing cloud infrastructure knowledge...
or Call Center team lead/supervisor. - Proficiency in CRMs and Service Desk/Contact Center tools (e.g., ServiceNow, Avaya...
in segmented networks. Integrate automation workflows with ServiceNow (requests, incidents, changes), including ticketing...). Working knowledge of ServiceNow and ITIL processes;able to connect automation tasks to ITSM workflows (requests, incidents...
EYT staff and requests escalated from the Global Service Desk in ServiceNow regarding policy exceptions to the firm...
in segmented networks. Integrate automation workflows with ServiceNow (requests, incidents, changes), including ticketing...). Working knowledge of ServiceNow and ITIL processes;able to connect automation tasks to ITSM workflows (requests, incidents...
by a diverse range of integral industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker...
and integration with ITSM tools (ServiceNow, ADO, Jira). - Strong troubleshooting and root‑cause analysis skills. - Excellent...
. Integrate ITSM and telemetry: define patterns for ServiceNow integration (incident/change automation, CMDB enrichment...—SLIs/SLOs, error budgets—and ability to embed them in system architecture. Hands-on knowledge of ServiceNow ITSM...
- Experience in ServiceNow Incident and Task Management - Proficient communication and facilitation skills with the ability...
) and common business applications (Microsoft Office Suite). - Experience with ITSM tools (e.g., ServiceNow, Remedy) and remote....: ServiceNow, Remedy) e suporte remoto. - Excelentes habilidades de comunicação e capacidade de explicar conceitos técnicos...