- Experience specifically with our tech stack: - Google Apps - Slack - JIRA - ServiceNow - Duo Access Gateway - LDAP/FreeIPA...
and AI-based orchestration platforms (Celonis, Signavio, Power Automate Process Mining, ServiceNow, Appian, etc.). - Develop...
of SIEM and/or ticketing tools (ServiceNow, Jira, etc.). - Certifications or courses in networking or security (CCNA...
from ServiceNow. Follow standard customer incident support process, ensure timely investigation, proper communication with customer...
to assigned customer incident from ServiceNow. Follow standard customer incident support process, ensure timely investigation...
(desirable). - Experience in NOC and/or Help Desk areas as a Supervisor. - Ticket management in systems like ServiceNow...
(in Confluence or similar), manage incidents (Jira/ServiceNow), and help business users adopt data quality best practices. Core... or ServiceNow , and documentation in Confluence or similar. - Bonus: experience with data quality tools (DBT, Talend, Alteryx...
One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset...
and resolution to assigned customer incident from ServiceNow. Follow standard customer incident support process, ensure timely...
. Solid background in data modeling, and machine learning concepts. Experience of using Support Tools like ServiceNow, Jira...