**: - Directly responsible for the configuration, testing, and deployment of mission critical systems within their realm.... - Administers systems/environment solutions for multiple projects with varying schedules. - Selects methods and techniques...
a defined set of large, strategic customers. Familiarity with competitive enterprise communication solutions such as Cisco... simultaneously. Proficiency in CRM systems and sales tools for pipeline management, forecasting and reporting. Ability to work...
Troubleshoot and resolve issues related to networks, systems, and applications Diagnose and escalate complex technical problems... when necessary Document incidents, resolutions, and processes in ticketing systems Gather and analyze user information...
of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel... solutions such as Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics...
issues across multiple platforms. **Systems and Tools**: Proficiency with Google Workspace, Windows Server and Active... Certifications in ITIL Foundation, Cisco, or CompTIA. Experience with Zendesk or similar enterprise service tools (Jira Service...
teams and vendors, and drives continuous improvement of infrastructure systems. Qualifications Bachelor’s degree... in Information Technology, Computer Science, Computer Engineering, or a related field. 10+ years of experience in systems...
and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni...-Channel solutions such as Cisco Routing, Inbound Voice, Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech...
CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions... such as Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact...
for their Cisco telephony solutions. The role involves leading implementations and ensuring compliance with industry standards.... Candidates should have 8+ years of experience in similar positions, specializing in both on-premises and cloud telephony systems...
network services that provide customer access to revenue-generating applications and colleague access to systems used to run... ability to be sensitive to the needs, concerns, and feelings of others. - Able to quickly learn new systems and technology...