/Mentoring other Advanced Support engineers. Initiate and performing changes on production systems and proactively escalate... years’ of experience in Technical Customer Support serving global customers. Telephony/CTI background (Avaya, Cisco...
English Desirable: Windows Operating Systems Desktop Troubleshooting DNS, DHCP General software installation... and troubleshooting, DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring...
for dedicated customers (Weekly conference calls) Resolve Customer Service Request within SLA Work with ERP Systems (SAP, CRM... with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage Be familiar with virtualized...