Service Desk Manager
in the following areas: ACD: Average Speed of Answer, Abandon Rate, Time To Abandon. FCR: First Call Resolution, Ticket...
Lugar: Barranquilla, Atlántico | 04/06/2026 01:06:14 AM | Salario: S/. No Especificado | Empresa: Auxis
Customer Service Representative
: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2... Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management...
Customer Service Representative
: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2... Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management...
Technical Support Specialist - (IT Support Specialist)
process Key Metrics (KPIs) First Response Time (FRT) Average Resolution Time (ART) First Contact Resolution (FCR) of 70...
Director of Operations Bilingue
patient experience. Lead a QA function that drives measurable improvements in FCR, CSAT, agent development, and AI training... FCR, answer rate, and conversion as the headline KPIs diagnose breakdowns, run experiments, and drive results quarter over...
Lugar: MedellÃn, Antioquia | 19/05/2026 17:05:14 PM | Salario: S/. No Especificado | Empresa: XP BUSINESS SOLUTIONS S.A.S.