Position Summary As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized... into actionable recommendations and partner with internal teams to implement improvements. Champion the client voice across Horatio...
We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced Engl...
We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced Engl...
Position Summary: Horatio is seeking a highly energetic and self-motivated Quality Assurance Specialist. The...
across CX systems. The ideal candidate has a strong technical foundation, proven experience implementing Zendesk for complex..., or CX systems engineering. Bachelor’s degree in Computer Science, Information Systems, or a related field. On-site role...
Position Summary: Horatio is looking to hire an RTA (Real-Time Analyst) to join the Workforce Management team. The...
Position Summary: The ideal candidate must have previous hands-on experience with process improvement and project management, advanced English, experience managing multiple channels, including chats, emails, tickets and phone calls, and m...
Position Summary We are seeking an IT Helpdesk Specialist who is highly proactive and service-oriented. In this high-visibility role, you will serve as the first line of defense for our employees, ensuring their hardware and software oper...
We are seeking a proactive and adaptable Customer Service Representative to join our growing team. In this role, you'll provide exceptional support across multiple communication channels—including phone, chat, and email—while assisting user...
We’re looking for detail-oriented Compliance Associates to join our extended BPO team. In this role, you’ll be on the front lines of the compliance program, reviewing transaction monitoring alerts, supporting investigations, and helping ens...