¿Qué harás en este rol? Tu principal responsabilidad será evaluar y auditar las interacciones de atención al cliente (Customer Support) para garantizar que sean precisas, completas y que cumplan estrictamente con las pautas y procedimient...
Además, el perfil requiere un sólido dominio en tareas de Back Office y Data Entry (ingreso de datos), asà como manejo de sistemas CRM, tecnologÃas de servicio al cliente y plataformas de telefonÃa en la nube (cloud-hosted telephony). Req...
Horatio is looking for a Zendesk Implementor in Bogotá, Colombia, to lead the design and deployment of Zendesk...
Position Summary: Horatio is seeking an experienced Operations Manager to lead one of our dedicated healthcare teams...
Position Summary: Horatio is seeking an enthusiastic and results-oriented Training Specialist with advanced English... and customers. This candidate will play a key role in supporting Horatio’s rapid growth by delivering solutions to improve...
Position Summary As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized... into actionable recommendations and partner with internal teams to implement improvements. Champion the client voice across Horatio...
Position Summary: To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improv...
Position Summary: We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. This role goes beyond administrative support — it requires a technically skilled pr...
We're seeking a Compliance Specialist to join our operations team as a core member and key leader in our compliance efforts. In this role, you'll report directly to the Chief Compliance Officer and be instrumental in managing and refining o...
We're seeking a Compliance Specialist to join our operations team as a core member and key leader in our compliance efforts. In this role, you'll report directly to the Chief Compliance Officer and be instrumental in managing and refining o...