and directing the daily activities of a tech supportcall center operation. They will build, manage, and coach teams... performance indicator metrics for call performance measurements and sales goals through development, training, and support...
roadblocks and help team to resolve challenges to support sales opportunities* Monitor and drive team call time and productivity... Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re...
way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO... since they are launched and when they are recognized by our customers. - Planning, monitoring and support for the sales team regarding...
:00 PM EST Apply here: About the Role We are hiring an ABA Scheduling Coordinator to support autism and behavioral.... Key Responsibilities - Manage same-day cancellations, call-outs, and schedule changes - Coordinate make-up sessions...
processes and controls to maintain service quality in alignment with business objectives. - Lead and actively support the... of Answer, Abandon Rate, Time To Abandon. - FCR: First Call Resolution, Ticket Escalations, Ticket Rework. - MTTR: Reduce the...
requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service..., and supporting activities* Accountable for achieving individual training performance metrics* Support and partner with Operations...
-to-date* Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities* Monitor and drive team call... and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global...
customers, with more in advanced pipeline stages. To support this growth, we’re strengthening our Customer Success presence... across the Americas. In this role, you’ll support key North American accounts, working closely alongside Beatriz, who is based...
required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-callsupport. #LI-Hybrid.../requirements documentation is accurately prepared and comprehensive to support sizing/development efforts and as input to various...
. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver... you accumulate each year.Primary Job ResponsibilitiesAbility to use tools and resources to support customers.Successfully complete...