) during the call when appropriate. For medical malpractice cases, complete structured questionnaire and route for attorney review... before sending CFA. Provide empathetic, professional experience to callers. Support after-hours coverage (nights/weekends...
support and supporting others. Specific Responsibilities : - Effectively and professionally handles all customer inquiries... years' worth of experience within customer service and call center environment We Don't Just Build The World, We Build...
with large datasets, including databases and video data, to support AI solutions - Make technical decisions across AI, backend... call with a Recruiter — Internal interview — Offer Interested? Find out more: How we work LinkedIn Page Our website...
, and a passion for helping others. Requirements Key Responsibilities: 1. Inbound Call Management: - Professionally handle... to manage and track client data. 5. Administrative Support: - Provide administrative assistance to legal professionals...
, and implement data and analytics solutions across environments (dev/test/prod). Participate in rotating 24x7 on-callsupport... data analysis to support data-driven decision making and closed-loop feedback. Partner with Data Architects, Data...
, tooling, DevOps/CI-CD, and operational support for analytics platforms. Participate in rotating 24x7 on-callsupport..., quality, and technical debt. Strong interpersonal skills, including the ability to mentor, influence, and support team...
and support a team of call center representatives. - Conduct regular team meetings and one-on-one coaching sessions. - Monitor...**Glowtouch, a UnifyCX company,** is growing and we are looking for a** Call Center Team Lead** to join our motivated...
and directing the daily activities of a tech supportcall center operation. They will build, manage, and coach teams... go wrong. What you will be doing: The Bilingual Supervisor, Call Center Operations is responsible for organizing...
support and supporting others. Specific Responsibilities: - KPIs measured will include TPH, AHT, CSAT, MOD (moments... within customer service and call center environment preferred - We Don’t Just Build The World, We Build Innovative Technology Too...
as defined by the business and/or the client. **Responsibilities**: **Strategy & Planning** - Support the establishment... Monitoring & Reporting** - Monitor and assure that all Service Support KPIs and metric targets are met - ACD: Average Speed...