and recommendations, both written and verbal, with internal teams and clients Ability to support client-facing conversations and respond... on-page elements (titles, meta descriptions, content structure) Evaluate and support link building and digital PR campaigns...
service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective... calls within applicable systems. Provides executive leadership administrative support as needed. Meet all agent KPI...
and supporting documentation. Prepares recurring and ad hoc reports to support business decisions. Collaborates with senior... and visualizations in Power BI to support functional insights. Provides responsive service to internal stakeholders and supports data...
Job Category: Service Support Job Description: This position will be responsible for the analysis and execution... Familiar with call center KPIs Strong knowledge in Microsoft Office applications. Advanced Oracle, CPQ, Vertiv Web. Data...
dialing, IVR flows, and call routing. Configure and support Alvaria Workforce Engagement Management (WEM) for scheduling..., and support of our enterprise contact center technology stack, ensuring reliable and scalable communications across the...
. MÃnimum of 6 months of experience in technical support or Call Center roles. Proactive attitude and strong commitment... and support through phone, email, and web channels Inbound. Resolve customer issues, questions, and requests. Deliver...
across functions to monitor and direct the cadence of code reviews, on-call rotations, and incident responses throughout product..., such as Backend development, DevOps, support, testing, documentation, or release management a plus Experience in performing the Scrum...
across functions to monitor and direct the cadence of code reviews, on-call rotations, and incident responses throughout product..., such as Backend development, DevOps, support, testing, documentation, or release management a plus Experience in performing the Scrum...
, and all other services offered by Sutherland Connect etc. The candidate will be required to be “on call†after hours to support the products... management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support...
and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities... Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions...