Service Desk Agent
. Proficiency in CRMs and Service Desk/Contact Center tools (ServiceNow, Avaya CMS Supervisor, NICE, etc.). Proficiency...
. Proficiency in CRMs and Service Desk/Contact Center tools (ServiceNow, Avaya CMS Supervisor, NICE, etc.). Proficiency...
, and implementation of technical solutions as well as operational support within the company's Avaya telephony and contact center... integrity of in-house voice systems, cloud-based voice systems and their connectivity to associated systems. - Strong Avaya...
, implement, and maintain PBX, VoIP, SIP, and unified communications platforms (Cisco, Avaya, Microsoft Teams). Performance...
approved tools, including but not limited to Avaya, Zoom, Outlook, etc. to verify the interest level based on certain criteria...