, Cisco CallManager, Avaya). Experiencia en la configuración, administración y mantenimiento de sistemas PBX tradicionales...
preferente de ServiceNow o herramientas de tickets similares. Manejo deseable de herramientas de comunicación Avaya o CISCO...
platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics, Workforce Management, or WFO...
with ACD platforms (Avaya, Five9, Genesys, etc.) Demonstrated analytical, planning, and communication skills. Desired...
statistics and designing reports 1-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys...
preferable) and Telephony Operation system (Avaya preferable)Johnson Controls values a diverse and inclusive workplace.Providing...
management tool, Genesys or Aspect Workforce Management, Avaya, CMS Supervisor, CC Pulse, Kana, PDA and ATTACKAbility to maintain...
migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics...
calling software, Avaya is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets...