AUXILIAR SERVICIOS BANCARIOS
Office (Outlook, Excel, Word y Power Point) REMEDY, Avaya CMS, fácil manejo de aparatos telefónicos con múltiples líneas...
Office (Outlook, Excel, Word y Power Point) REMEDY, Avaya CMS, fácil manejo de aparatos telefónicos con múltiples líneas...
About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government... agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the...
center engineering role. Experience with at least one major contact center platform (e.G., Genesys Cloud, Cisco UCCE, Avaya...
and routing objects - Demonstrated knowledge of Genesys components and knowledge on Genesys T-Server for Avaya, eServices... development experience - Understanding of Avaya AES and TSAPI - Understanding of Generative Ai and Chatbots **Benefits...
Tools: GIT/Bitbucket;Build Scripts: Maven. - CTI DATA Integration, Routing software like Genesys, Cisco ICM. Avaya AIC...
, así mismo el sistema (AVAYA). Responder ante cualquier situación de emergencias en una manera eficiente y profesional. Monitorear...
platforms (Cisco, Avaya, Microsoft Teams). Performance Monitoring & Optimization: Oversee telephony performance, capacity...
Scheduler! In this role, one must have 1) Good knowledge of WFM tools –like Nice, Verint / IEX / Aspect eWFM, Avaya CMS... etc. · Similar/equivalent tools - IEX / Aspect e-WFM, Avaya CMS • Basic use of Excel and reporting skills Why join Genpact...
, Cisco UCCE, Avaya Aura, Five9, NICE inContact, Amazon Connect). Knowledge of network fundamentals, VoIP, SIP, routing...
, Cisco UCCE, Avaya Aura, Five9, NICE inContact, Amazon Connect). Knowledge of network fundamentals, VoIP, SIP, routing...