. Obtaining customer feedback through meetings and periodic CSAT and NPS surveys. Identifies and Tracks Continuous Service...
of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT...
- Proficient in tracking, analyzing, and leveraging performance data (CSAT, AHT, FCR, SLA). Accountability & Goal Setting - Holds...
related issues and monitoring transaction Monitor Team performance in terms of e.g. NPS, CSAT, FCR, Adherence...
del cliente. Analizar métricas de experiencia (NPS, CSAT, Customer Health Score) y generar reportes ejecutivos. Identificar... (NPS, CSAT, Churn Rate). Conocimiento en herramientas CRM (Salesforce, HubSpot, Zendesk). Excel avanzado y capacidad...
de experiencia NPS, CSAT, Customer Health Score y generar reportes ejecutivos. Identificar oportunidades de crecimiento... personas. Conocimientos y Habilidades Manejo de métricas de experiencia del cliente NPS, CSAT, Churn Rate. Conocimiento...
. Responsabilidades del puesto Definir y ejecutar la estrategia de atención al cliente alineada a los objetivos de negocio NPS, CSAT...
with their goals. Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT... like resolution time, customer satisfaction (CSAT), and ticket volume trends. Demonstrated ability to manage time effectively...
. Customer Satisfaction & Culture Champion CSAT initiatives by seeking client feedback and developing action plans to improve...
costs while maintaining service quality and client satisfaction. Customer Satisfaction & Culture Champion CSAT...