Sustain Manager
service reports in accordance with SLA agreements partnering with the CSM​ Drive standard support processes...
service reports in accordance with SLA agreements partnering with the CSM​ Drive standard support processes...
successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer...
., ITSM, ITOM, CSM). Solid understanding of ITIL concepts and best practices. Strong understanding of data design...
service reports in accordance with SLA agreements partnering with the CSM​ Drive standard support processes...
. Excellent understanding of ServiceNow ITSM, CSM, CSA, HRSD, CAD modules Familiarity with SDLC including requirements gathering...
methodologies Certified Scrum Master (CSM) ADO or equivalent experience preferred Barriers to Success in Role Inability build...
organizational, communication, and leadership skills. Desired: Certified Scrum Master (CSM) or equivalent Agile certifications...
Certifications: CSA CAD ITSM Plus two other discipline CIS-Certifications: ITOM ITAM ITBM CSM FSM SecOps/GRC Certified System...
in various modules besides ITSM/CMDB, such as APM, CSM, Get to Work/Safe Workplace, HRSM, etc....
, PowerShell, and/or Bash - Advanced level of English. Plus - Experience with CSM (code versioning tools) Gitlab, Bitbucket...