-to-date understanding of software technologies and openness to innovation. Preferred certifications: PMP, CSM , or equivalent...
for all escalated accounts. - Trigger and manage internal escalation paths proactively to avoid external escalations through CSM... Management, and CSM/CSDM teams to ensure alignment and accountability. - Deliver clear, structured, and timely communications...
, or similar Agile project management platforms. Certification as a Scrum Master (CSM, PSM, or equivalent). Authorized to work...
). Certified Scrum Master (CSM) or equivalent Agile certification required. 3+ years of experience as a Scrum Master in a software...
and status internally in GainsightEnsure visibility for the CSM and lead seamless handoffContribute to cross-functional feedback...
management Experience with process improvement, decision-making frameworks, and strategic planning Proficiency with CSM...
to streamline the handoff between CSM and commercial conversations. Identify expansion signals and convert them into structured... and account action. Requirements Fluency in Portuguese, Spanish, and English. 3+ years in SaaS as Account Manager, CSM...
. As a trusted advisor, the Scaled CSM builds relationships with key stakeholders across multiple accounts, helping customers achieve...
across all involved service delivery towers ensuring that performance goals and cost commitments are met.The CSM works with business... Account Service Team (AST) operational model driving best-in-class TCE and Quality.The CSM promotes Customer Satisfaction...
preferred. Certified Scrum Master (CSM) preferred. Experience working with Jira for project management. Strong organizational...