and evaluate plans and criteria to be carried out by others;provides direction and leadership to prioritize IT projects for CX...
-making. Work cross-functionally with Operations, Dispatch/CX, and field teams to improve financial discipline...
is a plus). Experience collaborating cross-functionally with design, CX, marketing, and operations teams. Highly organized, detail...
to the migration of ERP and CX data into a centralized Databricks data lakehouse and the development and deployment...
insights in support of various CX initiatives. Perform complex data review, research, and/or reconciliation. Identify trends... (e.g. CSAT, NPS, Effort Score) and KPIs Identify gaps in CX insights and provide recommendations for improving...
and customer Intake: Point of contact for the entire CX Org to act as navigator for customer Collect and document...
. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you: Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...
. Collaborates with other functions and stakeholders to deliver CX results. Dow Global Sales Required Qualifications Bachelor...
+ years of relevant experience. Advanced English skills Technical experience (oracle CX preferred, HTML/CSS), business...
. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you: Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...