Application Support Analyst 1
Office, Ticket Management Systems, resolution of browser issues, etc.) Bachelor's degree in related field Thrive...
Office, Ticket Management Systems, resolution of browser issues, etc.) Bachelor's degree in related field Thrive...
: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket...
calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems...
that all problems are recorded in the ServiceNow trouble ticket system Ensures that all Airport or Amadeus documentation... of monthly ticket reports for correct troubleshooting and resolution content Follows up with other Amadeus staff on outstanding...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products...
with ServiceNow or similar tool for ticket handling. Excellent communication skills to work effectively with business stakeholders...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products...
Strategy: Develop and execute account-level stabilization plans to address critical issues, reduce ticket volumes, and restore...
, and Documentation • Record Incidents accurately and timely in the ServiceNow ticket management system. • Identifying outdated...
, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Communicate...