. Proactive Engagement: Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards. Identify at-risk... (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango). Strong presentation skills for client-facing reviews...
expansion opportunities Fluency in key customer-facing analytics (Salesforce, Gainsight) and business intelligence tools...
if you also have: Experience in a SaaS business model Project management experience Familiarity with customer success platforms like Gainsight...
success. Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau. Basic Python coding skills...