reactive supportHands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, Hub...
Spot, Gainsight, or equivalent) and the analytical rigor to build dashboards and track customer health at scale.Preferred...
-ins and Quarterly Business Reviews (QBRs). Customer Health & Retention Monitor customer health using tools such as: Gainsight... and presentation skills. Experience using: Salesforce HubSpot Gainsight ChurnZero Totango Ability to manage multiple client...
-ins and Quarterly Business Reviews (QBRs). Customer Health & Retention Monitor customer health using tools such as: Gainsight... and presentation skills. Experience using: Salesforce HubSpot Gainsight ChurnZero Totango Ability to manage multiple client...
with customer success platforms such as: Gainsight ChurnZero Intercom Experience managing: Renewals Upsells Cross-sell...
such as: Gainsight ChurnZero Intercom Experience managing: Renewals Upsells Cross-sell opportunities Experience improving...
and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar). Proactive mindset with the ability to identify...
SalesForce.com and Gainsight Proficiency with O365 tools Excellent organizational and time management skills including the...
. Leverage customer telemetry, product usage data, and Gainsight insights to drive proactive engagements and recommend adoption... at multiple organizational levels. Experience using Customer Success methodologies and platforms such as Gainsight...
roadmaps. Actively uses Gainsight to plan, record and communicate internally account-relevant and information. Use customer...