with Support, Engineering, Cloud Operations, and Product teams. This includes ensuring proper prioritization of P1 and high-impact..., Product Management, and Customer Success teams to resolve high-impact technical issues. Strong background in ERP systems...
Understand the market and our competitors Report in salesforce sales, procedures and opportunities. Increase average ticket... High level of accuracy and attention to detail in work. Availability to attend procedures and experience...
- Collaborate with multiple corporate teams to create and update internal IT procedures. - Keep required internal IT documentation... deployment. - Ability to coordinate staff. - Assign tasks, track ticket resolution, and ensure quality of service. - Serve...
Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high... or LienFlow preferred. Familiarity with CRM systems (e.g., HubSpot) and ticket tracking workflows. Competencies Strong attention...
, Cloud Operations, and Product teams. This includes ensuring proper prioritization of P1 and high-impact cases, enforcing..., and Customer Success teams to resolve high-impact technical issues. Strong background in ERP systems (such as QAD, SAP, Oracle ERP...
: Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions... Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests Use of additional IT...
Company Description Are you looking to join an organization that is growing and dynamic? What about a high-energy... as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience...
in CRM systems (Salesforce, SAP). Manage high volumes of customer queries via phone, email, and chat, ensuring timely... members or other departments (Product, Sales, Support). Collaborate with cross-functional teams to resolve customer...
— and you love being that person? Do you thrive in high-pressure situations, solving problems that others can’t... as a critical link between Tier 1 support and specialized technical teams. You’ll troubleshoot, mentor, document, and collaborate...
partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket... and scripts to resolve operational burden of support/dev engineers and front-line customer support teams - Read and understand...