will work closely with the Tier 2 and 3 teams to obtain the best possible outcome for the customer and the company. Software... teams or departments. Liaising with customers directly via telephone and e-mail. Attending customer meetings when...
. Job Summary Provides technical phone support for customers and conducts problem analysis for incidents involving moderately high..., escalates to support resources. Facilitates closure to problem ticket/ service requests while meeting or exceeding defined...
to appropriate teams (L2/L3) when needed, build stronger team efficiency and directly contribute to our mission of delivering top... and knowledge. · Service Delivery o Ensure 24/7 network monitoring and support, including on-call rotation. o Maintain high...
with our products. This role is an opportunity to kickstart your career in a high-growth Software-as-a-Service (SaaS) organization... with a commitment to getting the job done, regardless of task size. High sense of urgency with the ability to prioritize and meet tight...
necessary. This team player will work closely with the Tier 2 and 3 teams to obtain the best possible outcome for the customer... more complex queries to the relevant teams or departments. Liaising with customers directly via telephone and e-mail. Attending...
team. Our ideal candidate is a high performer with experience leading a team in a contact center environment. This role... will focus on training, teaching, and empowering our Level 1 Customer Support Specialists to grow into high-performing members...
as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise... ticket handling. Establish good relationships with all customer-facing roles in SAP to provide One SAP experience. Be part...
as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise... ticket handling. Establish good relationships with all customer-facing roles in SAP to provide One SAP experience. Be part...
to handle highticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company... to Tier 2 or technical teams. Knowledge Management: Update internal knowledge bases and FAQs with common solutions...
to close high-ticket sales. Client Relationship Development: Maintain strong relationships with potential clients... executives. Join Us: Do you have the drive and skill set to excel in a high-ticket sales environment? Are you ready...