management, and strategic planning & execution. ** **Responsibilities**: * - Responsible for the uptime of the contactcenter... of management of information technology across all offices of the company. It is a unique mix of hands-on support duties, people...
, human resources procedures, call center management, recruitment and people development. - Soft skills delivery frontline... whilst retaining business disciplines. - Verbally articulate - Excellent interpersonal skills - Contact-centric metrics...
Engineer will be responsible for providing second-level technical support for the Genesys ContactCenter platform. This role... and availability of the contactcenter systems. Key Responsibilities: Provide L2 support for Genesys ContactCenter components...
physical platform crafted to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire... community. About the Opportunity As a Community Associate, be the primary point of contact for the Community and act as the...
management, and strategic planning & execution. ** **Responsibilities**: * - Responsible for the uptime of the contactcenter... of management of information technology across all offices of the company. It is a unique mix of hands-on support duties, people...
Opportunity**: - Responsible to provide Tier-3 level support for Avaya Unified Communication, ContactCenter Products... and/or Small/Medium Business Products. Good understanding of Unified Communications, ContactCenter Products and/or Small/Medium...
. Our global operations include our Mexico contact centers and administrative offices, our India technology development center.... Jira or HP's ALM / Quality Center);Confluence;CI tools (e.g., Jenkins) Eclipse IDE, & at least one build automation tool...
management, and strategic planning & execution. ** **Responsibilities**: * - Responsible for the uptime of the contactcenter... of management of information technology across all offices of the company. It is a unique mix of hands-on support duties, people...
Senior Operations Manager is responsible for all aspects of the operations including, people management and development... organization to potentially thousands of employees and the community where the center is located. This position offers unlimited...
for providing second-level technical support for the Genesys ContactCenter platform. This role involves troubleshooting, incident... resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contactcenter...